Support

Almost always one of these:

• Permissions. Open Settings → WakeStrong and make sure alarms and notifications are allowed. There are shortcuts to both in the app's Profile tab.
• The phone was off or out of battery. No app alarm can ring on a phone that is switched off.
• The alarm wasn't enabled for that day. Each alarm has its own days in the Alarms tab.
• Volume. WakeStrong uses Apple's AlarmKit, so it sounds through Focus and the silent switch, but the ringer volume still applies.

For anything you truly cannot miss — a flight, an exam — keep a second alarm as a backup. That's true of every alarm app, this one included.

• Allow camera access in Settings → WakeStrong → Camera.
• Prop the phone so your head and shoulders stay in frame for the whole rep — on the floor, screen facing you, just in front of your hands works best.
• Give the room some light. Total darkness gives the detector nothing to work with.
• Go down and up with a clear pause; very fast, very shallow reps may not register.
• Nothing covering the front camera — cases and privacy covers included.

Still nothing? Email us with your iPhone model and we'll dig in.

Subscriptions are billed by Apple, so they're cancelled in your Apple account, not in the app: Settings → your name → Subscriptions → WakeStrong → Cancel Subscription. You can also open apps.apple.com/account/subscriptions, or use the Subscription row in the app's Profile tab, which takes you to the same place.

Cancel at least 24 hours before the renewal date, otherwise Apple charges the next period. You keep access until the end of the period you've already paid for.

We never see your payment details and cannot issue refunds ourselves — Apple is the seller. Request one at reportaproblem.apple.com with the Apple Account you bought with. Apple decides according to its own policy and applicable consumer law. If something in the app broke and caused it, tell us as well and we'll back up your case.

Open the Profile tab and tap Restore purchases, making sure you're signed in with the same Apple Account used for the purchase. If it still doesn't unlock, email us with the date of the purchase and we'll sort it out.

Days are saved on the device first and synced when you're online and signed in, so a day completed offline may take a moment to appear on the leaderboard. If a completed morning is still missing after that, email us the date and what happened — we can correct the record.

No. Progress photos are stored in the app's private storage on your iPhone and are never uploaded. Deleting a photo in the app deletes the file; deleting the app deletes them all, so save any you want to keep to Photos first. The camera feed used to count push-ups is analysed live on the device and is never recorded or transmitted.

Your name is what shows on the leaderboard. If you want it changed, email us from the address linked to your account and we'll update it. Names that are offensive or impersonate someone else get reset.